WOW - World of WearableArt

Q: Where is the WOW Awards Show?
A: The show venue is: TSB Arena, Queens Wharf, Wellington, New Zealand

Q: What night is Opening Night?
A: Opening Night: Thursday 26 September 2019, 7.30pm
      Awards Night: Friday 27 September 2019, 7.30pm
      Final Performance: Sunday 13 October 2019, 1.30pm

Q: How long is the show?
A: The performance is approximately 1hr 45mins. The Awards Night show includes an awards ceremony which runs for an additional 40mins (approximately).

Q: What time should I arrive at the show venue?
A: We suggest that you arrive up to an hour before the show start time to explore what is on offer at the WOW HUB.  We ask you to be seated 30 minutes before show start time.

Q: Where can I find a seating plan?
A: Please see the links below to the two seating plans; one shows you the venue on a night where there are no VIP Tables, the other displays the seating on a night with VIP Tables.

View an example of the seating plan (non-VIP Table night)

View an example of the seating plan (VIP Table night)

Q: I forgot to buy my WOW Picnic, WOW Dessert or Souvenir Programme when I bought my ticket(s). Can I still purchase them?
A: Yes. You can purchase a Souvenir Programme now, and a WOW Picnic and WOW Dessert at least 5 working days before the date on your ticket.
Click on the link below to buy either of these now. You will need your original order confirmation number to refer to.

Purchase a WOW Picnic, WOW Dessert or Souvenir Programme now.

Q: I am looking for accommodation in Wellington, what do you recommend?
A: We recommend our Partner hotels, InterContinental Hotel Wellington and QT Museum Hotel Wellington. For further options we suggest you visit WellingtonNZ.com.

Q: What parking facilities are available?
A: There is a carpark below the TSB Arena, please note charges apply. This car park can get very busy, so please allow yourself enough time to find parking elsewhere. If travelling by taxi, we recommend Wellington Combined Taxis for your convenience and comfort.

Q: Can I take photos, video footage or use my cell phone during the show?
A: The use of videos, cameras, tape recorders and cell phones is prohibited within the show venue. Please be considerate of all audience members and turn your cell phone off.

Q: Can you accommodate wheelchairs and other medical issues?
A: For all medical conditions that may affect where you are seated please include details in the special seating request box when booking online. There is wheelchair seating available and WOW will endeavour to accommodate your requirements.

Q: What if I cannot make a performance due to reasons out of my control, such as cancelled travel plans?
A: We understand that sometimes the unexpected happens, and plans may change leaving you unable to attend the Show, such as flight cancellations due to weather.

As per our terms and conditions, tickets are non-refundable, however if your plans do change you can request a ticket transfer, subject to availability. For more information please visit our Ticket Terms.

Q: What is the Preferential Period?
A: Anyone can purchase tickets during the Preferential Period, which runs from 01 Feb – 28 Feb 2019. When you purchase a ticket during this period, a preferential fee applies. This fee is $25.00 for each set of up to six tickets, with a maximum charge of $100.00.

For example:
              Up to six tickets: $25.00 fee
              7 – 12 tickets: $50.00 fee
              13 – 18 tickets: $75.00 fee
              Over 18 tickets: $100.00 fee (maximum)

Q: What if I lose my ticket?
A: If you lose your ticket, contact us at tickets@worldofwearableart.com. We can replace lost tickets for a fee of $8.00 per booking.

Q: What happens if I have bought tickets but cannot attend the show?
A: Tickets are non-refundable but transferable for a $15.00 fee, subject to availability. You may transfer your tickets to another night up to three days prior to the show date pending availability. If you do not attend the show as stated on your ticket, then no transfer or refunds will be made.

For more information please visit our Ticket Terms.

Q: How do I request a specific seat?
A: When booking online, please fill out the box provided with your seat request. The WOW Ticket Office will contact you within one working day if any of your seating requests cannot be fulfilled.

Q: How can I chose the best seating available?
A: Our ticketing system will allocate you the best seats available for the selected date.

Q: Are there discounts available for students, senior citizens, children or groups?
A: Sorry, no discounts apply.

Q: When will I receive my tickets?
A: Once your ticket order has been processed we will courier or post (international bookings) your tickets to you. If your request is not available, WOW will contact you to discuss other options. If you have not received your tickets within 10 working days, please contact us at tickets@worldofwearableart.com

VIP Tables are confirmed within two working days of receiving your order. WOW will allocate specific tables and despatch tickets one month prior to show season.

Q: Will you send tickets overseas?
A: Yes. International delivery will be made by standard post (at a $3.00 fee).

Q: What are the additional costs per booking?
A: The following fees may apply:
              Booking fee: $5.00
              Delivery fee:
                           Courier (New Zealand): $5.00
                           Rural delivery (New Zealand): $9.00
                           International (standard post): $3.00
                           Transfer fee (to amend booking details): $15.00
                           Reprint fee (for lost tickets): $8.00
                           Preferential Fee (for bookings during the preferential period): $25.00 (per six tickets)
                           Credit card processing fee: 2.5% on ticket purchases only*

*Please note: This charge is applied only to the ticket price on all credit and debit card purchases. The charge includes (but is not limited to) credit and debit card fees and expenses, administration and associated infrastructure costs.

Q: How do I pay if I do not have a credit card?
A: You can pay directly into our Westpac account: 03-0751-0298952-00
Please use your order confirmation number as a reference.

Q: Are there discounts available for group bookings?
A: Sorry, no discounts apply

Q: How do I reserve a group booking or find out more information on hosting?
A: Please contact our Hosting Co-ordinator at hosting@worldofwearableart.com  with your request or call +64 3 547 0863.

For more information and FAQs regarding the WOW Club please head to www.worldofwearableart.com/wowclub2019

For full terms and conditions on the WOW Club including all prizes available please head to https://www.worldofwearableart.com/wowclub-terms/ 

Q: How do I contact the World of WearableArt Ticket Office?
A: There are several ways to contact us about ticketing: 

The best option is to email us at tickets@worldofwearableart.com
You can also call us on: +64 3 547 0859 or 0800 4 WOW SHOW select option 1 (0800 496 974)