WOW - World of WearableArt

Q: I am looking for accommodation in Wellington, what do you recommend? 

A: QT Wellington is a great option for your stay in Wellington. In easy walking distance of the show venue, this property offers a unique fusion of expressive and luxurious art, technology and indulgence.  For further options we suggest you visit WellingtonNZ.com 

Q: What parking facilities are available? 

A: There is a car park below the TSB Arena, operated by Wilsons Parking. Charges apply. This car park can get very busy, so please allow yourself enough time to find parking elsewhere. If travelling by taxi, we recommend Wellington Combined Taxis – 04 384 4444.  
 
Q: What are the best public transport options to get to the venue? 

A. Metlink is Greater Wellington’s public transport journey planner website for buses, trains and harbour ferries. Wherever you are staying in the region you’ll be able to put your address in and add TSB Arena and Metlink will provide you with the best option to get there. It could be via bus, train, or Ferry. Buse and trains in Wellington accept a contactless payment method called Snapper. If you purchase one you’ll receive discounted travel on these services.

Q: Can I take photos, or video footage or use my cell phone during the show? 

A: The use of videos, cameras, tape recorders and cell phones is prohibited during the show. We do however provide opportunities pre-show in the WOW HUB and with pre-show entertainment to capture your WOW experience. 

Please be considerate of audience members and turn your cell phone off before the show starts.  
 
Q: What time should I arrive at the show venue? 

A: We suggest you arrive up to an hour before your show start time to explore what is on offer at the WOW HUB and to enjoy the pre-show entertainment. However, we ask you to be seated 30 minutes before show start time. 

If you have purchased a WOW VIP Table or a Stageside Experience, you will have different arrival times to coincide with your pre-show dining or entertainment elements. Please refer to your pre-show email for your arrival time. 

Q: What are the dates for the 2023 World of WearableArt (WOW) Show? 

A: 20 September to 8 October 2023. 
 
Q: Where is the show venue for the World of WearableArt (WOW) Show? 

A: TSB Arena, 4 Queens Wharf, Wellington, New Zealand 
 terms
Q: Where can I find a seating plan? 

A: Please see the full TSB Arena seating plan here. 

Q: What is a Preview Show? 

A: A ‘Preview Show’ is a full run of the show in costume, from beginning to end. In theory the director can stop the performance at any time to make changes or fix a technical issue, but this very rarely happens. Our two Preview Shows (7.30pm, Wednesday 20 & Thursday 21 September) are your chance to see the show before everyone else. It’s great for the budget conscious, but please note that the WOW Competition winners will not be announced until the Awards Night (7.30pm, Friday 22 September). 
 
Q: What night is the Awards Night? 

A: Awards Night is on Friday 22 September 2023 at 7:30pm.  

After the conclusion of the performance, a live awards ceremony will take place announcing the winners of the WOW Competition and will run for approximately 45 minutes. The award ceremony will feature a New Zealand Sign Language interpreter signing the full ceremony.  
 
Q: How long is the WOW Show? 

A: Based on previous shows, the performance will be approximately 1hr 45mins. We will have a better estimate in August. 

There is no intermission.  

The Awards Night show (7.30pm, Friday 22 September 2023) includes a live awards ceremony that runs for an additional 45mins (approximately). For all performances following Awards Night (from Saturday 23 September onwards) there will be a short AV presentation that shares the winners results of the WOW Competition after the performance. This presentation lasts approximately 15mins.  
 
Q: What time should I arrive at the show venue? 

A: We suggest you arrive up to an hour before your show start time to explore what is on offer at the WOW HUB and to enjoy the pre-show entertainment. However, we ask you to be seated 30 minutes before show start time. 

If you have purchased a WOW VIP Table or a Stageside Experience, you will have different arrival times to coincide with your pre-show dining or entertainment elements. Please refer to your pre-show email for your arrival time.  
 
Q: I forgot to buy my Show Programme when I bought my ticket(s). Can I still purchase one? 

A: Yes. You can pre-purchase a Show Programme at any time in the lead up to the show and will receive a voucher for redeeming when you arrive at the show venue. Simply head to the WOW booking page, if you have booked your tickets under the same email address you will be asked to log in to your account when you check out.   

You can also buy a Show Programme when you arrive at the venue before the show. 
 
Q: Can you accommodate wheelchairs and other medical issues? 

A: For medical conditions that may affect where you are seated, please contact us directly. There is wheelchair and easy-access seating available.  

Please email tickets@worldofwearableart.com or call 0800 496 974 so we can best accommodate your seating needs. 
 
Q. What is the dress code for attending WOW? 

A: We welcome you to wear your creativity, (keeping in mind the viewing capability of your fellow attendees!) Glad rags, formal dress or smart casual are also very welcome.  

*** Please ensure you purchase 2023 World of WearableArt Show tickets via www.worldofwearableart.com.  If you have any queries regarding tickets, please contact us at tickets@worldofwearableart.com *** 

Q: Are there printed tickets in 2023? 

A: In 2023 there will be no printed tickets. An order confirmation email will be sent immediately to the email address provided at the time of purchase. Your e-tickets will be attached to this email as a PDF file. We will be able to scan your e-ticket from your phone at the show venue or you are welcome to print your e-ticket and bring this to the show if you prefer.  
 
Please check your email after you have completed your purchase. If you are unable to locate the email with your ticket attached, please check your spam/junk folder. At any stage, if you want to check your booking order you can log in to your account to see your purchase or reset your password. 

Q: Why have you changed the names of the ticketing prices? 

A: There was a lot of confusion last year about the difference between premium and platinum tickets and which ones included a Show Programme.  Too many p’s everyone said.  So we have listened and attempted to make this clearer.  We now only have one seat type that starts with a P which is Platinum. A Platinum ticket includes a complimentary Show Programme and offers the best seats in the house.  Then we have A,B & C reserve seats which we hope is self explanatory. 

Q. Why are some shows more expensive than others?

A. We have varied our prices this year in order to make our tickets accessible for different budgets. Previews (20 & 21 Sept) are great shows to come to for those who are budget conscious as they offer the cheapest seats, Wednesdays and Sundays are also a bit cheaper than performances on Thursdays, Fridays and Saturdays. 

Q. Why have your prices increased so much this year?

A. We have not increased our standard ticket prices since 2019 and since then expenses have gone up significantly.  On average across the world over the last four years arts event ticket prices have increased by 23%.  We have had to increase our prices to meet the significant increase in costs for this large scale event. However we have done our best to ensure that some of our ticket prices still remain accessible by offering a variety of ticket prices and experiences.

Q: Can I buy tickets and use them as a prize for a competition or giveaway? 

A: As per our ticket terms and conditions, tickets may not be packaged or used to enhance the demand for any goods and services or for any other commercial purposes including advertising, promotions or as a prize in any competition without the written permission of WOW. 
 
Q: Can I sell my tickets for more than I paid for them? 

A: As per our ticket terms and conditions, tickets cannot be offered, provided, resold or transferred for more than its face value (this includes using third-party websites such as TradeMe, Facebook and Viagogo to resell your ticket for an amount greater than its face value). 
 
Q: Are my show tickets refundable? 

A: As per our terms and conditions, tickets are non-refundable. The only instance that show tickets are refundable, is in the event that World of WearableArt Limited cancels the show. 
 
We offer Booking Protect as an optional add-on at the time of purchasing your show tickets. Find out more about Booking Protect here.   
 
Q: If the 2023 WOW Show is cancelled will I get a refund? 

A: Yes. In the event that the World of WearableArt Show is cancelled, you will be entitled to a refund on your tickets. 

Q: What happens if I have bought tickets but cannot attend the show? 

A: Tickets are non-refundable but transferable for a $25.00 fee, subject to availability. You may transfer your tickets to another night up to three days prior to the show date pending availability and approval. If you do not attend the show as stated on your ticket, then no transfer or refund will be made. 

For more information please visit our Ticket Terms and Conditions. 

Q: How do I request a specific seat? 

A: In order to simplify the booking process during our public on sale, April 3rd, our system will choose the best available seats in the Block and price reserve you select. From April 4th you will be able to select your own seats when booking online.  

Please contact our Ticketing Manager for any seating questions: tickets@worldofwearableart.com or call 0800 496 974. 

Q: I’ve forgotten my password to log in to my account, how do I see my booking order? 

A: If you’ve forgotten your login password, you can easily reset it by heading to the booking system and selecting the ‘Forgot?’ button. 

You can also reset your password here: https://nz.patronbase.com/_WorldOfWearableArt/Login/Forgotten 

Q: I don’t have an account or a password, can I still book tickets? 

A: Yes. If you haven’t previously booked tickets to a World of WearableArt Show, then you will be asked to fill in your contact details when you make your booking. At this stage, you will be asked to create an account, which will allow you to log back in and view your booking order at any time. 

If you have booked tickets to a previous World of WearableArt Show, we may already have your email address on file. In this case, your email address may be recognised at the time of booking, and you will be prompted to reset your password. When this happens, simply follow the link to the forgotten password page to create your account accordingly. 

If you would like to create an account in advance of booking your tickets, you can do so at any time by following the link below: 

https://nz.patronbase.com/_WorldOfWearableArt/Patron/Register 

Venue Access
There is a drop-off zone at the front of the TSB Arena. Accessible parking is available at 1 Jervois Quay. There is a lift in the venue which has internal access from the Wilsons carpark underneath directly into the TSB Arena. There are accessible bathrooms on both the ground level and level 1.

NZSL-Interpreted Performance – 22 September 7:30
The live awards ceremony after the performance will be NZSL – interpreted. A limited selection of seats will be reserved close to the interpreter with a good view of the stage for the full performance. These seats will be available at our C Reserve price of $79* each and limited to 2 per person.

Wheelchair Seating
Fantastic wheelchair seats are available on the ground level of the TSB Arena in the auditorium stalls Blocks A, B, D, E & F. Wheelchair and companion seating is available at C Reserve prices for every performance and can be booked by calling or emailing our ticketing team tickets@worldofwearableart.com | 0800 496 974.

Please be aware that there are a limited amount of suitable positions for wheelchairs and at these reduced prices each night. These are strictly reserved for wheelchair users and companions. *A credit card/debit card fee of 2.5% may apply.

REGISTRATIONS ARE CURRENTLY CLOSED

New for 2023, WOW is pleased to offer a strictly limited number of $30* tickets for those aged 30 years and under!  These tickets will be allocated on a first-in, first-served basis to those who have signed up for this offer (registrations are currently closed). Successful applicants will be contacted with the option to purchase ONE $30* TICKET to the 2023 World of WearableArt Show, 20 September – 8 October in Wellington. *Credit/debit card surcharges may apply. 

Q: How do I contact World of WearableArt Ticketing? 

A: Please email our ticketing team at tickets@worldofwearableart.com, or call them on 0800 496 974.