WOW - World of WearableArt

Q: Where is the WOW Awards Show?
A: The show venue is: TSB Arena, Queens Wharf, Wellington, New Zealand

Q: What night is Opening Night?
A: Opening Night: Thursday 24 September 2020, 7.30pm
Awards Night: Friday 25 September 2020, 7.30pm
Final Performance: Sunday 11 October 2020, 1.30pm

Q: How long is the show?
A: Based on previous shows, the performance will be approximately 1hr 45mins. There is no intermission during the performance. Please check back in August 2020 for confirmed timings.

The Awards Night show (Friday 25 September 2020) includes an awards ceremony which runs for an additional 40mins (approximately). On all performances following Awards Night (from Saturday 26 September onwards) there will be a short AV presentation of the awards results after the performance which will take approximately 15mins.

Q: What time should I arrive at the show venue?
A: We suggest that you arrive up to an hour before the show start time to explore what is on offer at the WOW HUB. We ask you to be seated 30 minutes before show start time.

Q: Where can I find a seating plan?
A: Please see the links below to the two seating plans; one shows you the venue on a night where there are no VIP Tables, the other displays the seating on a night with VIP Tables.

View an example of the seating plan (Standard)

View an example of the seating plan (VIP Table night)

Q: I forgot to buy my Souvenir Programme when I bought my ticket(s). Can I still purchase one?
A: Yes. You can purchase a Souvenir Programme at any time in the lead up to the show. Simply head to the booking page and choose your add ons, if you have booked your tickets under the same email address you will be invited to log in to your account when you check out.

Purchase your Souvenir Programme now

Q: I am looking for accommodation in Wellington, what do you recommend?
A: We recommend our Partner hotels, InterContinental Hotel Wellington and QT Museum Hotel Wellington. For further options we suggest you visit WellingtonNZ.com.

Q: What parking facilities are available?
A: There is a carpark below the TSB Arena, run by Wilsons Parking, please note charges apply. This car park can get very busy, so please allow yourself enough time to find parking elsewhere. If travelling by taxi, we recommend Wellington Combined Taxis for your convenience and comfort.

Q: Can I take photos, video footage or use my cell phone during the show?
A: The use of videos, cameras, tape recorders and cell phones is prohibited during the show. We do however provide plenty of opportunities pre-show in the WOW HUB and of pre-show entertainment to capture your WOW experience! Please be considerate of all audience members and turn your cell phone off before the show starts.   

Q: Can you accommodate wheelchairs and other medical issues?
A: For all medical conditions that may affect where you are seated please contact us directly. There is wheelchair and easy-access seating available and WOW will endeavour to accommodate your requirements.

Please contact our Ticketing Supervisor, Di, for inquiries around special seating requirements. You can reach Di at tickets@worldofwearableart.com or call 0800 4 WOW SHOW select option 1 (0800 496 974).

Q: A: We understand that sometimes the unexpected happens, and plans may change leaving you unable to attend the Show, such as flight cancellations due to weather.

As per our terms and conditions, tickets are non-refundable, however if your plans do change you can request a ticket transfer, subject to availability. For more information please visit our Ticket Terms.

Q: What is the Preferential Period?
A: The World of WearableArt Preferential Period is a month-long “buy first” opportunity for our fans who wish to buy ahead of general sales (01 March 2020).

Anyone can purchase tickets during the Preferential Period, which runs from 01 Feb – 29 Feb 2020. When you purchase a ticket during this period, a preferential fee applies. This fee is $25.00 for each set of up to six tickets, with a maximum charge of $100.00.

For example:
Up to six tickets: $25.00 fee
7 – 12 tickets: $50.00 fee
13 – 18 tickets: $75.00 fee
Over 18 tickets: $100.00 fee (maximum)

Q: What is a printed and delivered Ticket?
A: New to 2020, we are now offering our purchasers the option to either request to have your tickets emailed directly to you, or to select a printed and delivered ticket when you make your booking. A printed ticket is produced with the beautiful 2020 World of WearableArt artwork and is something you can hold on to for years to come.

Q: What if I lose my printed and delivered ticket?
A: If you lose your ticket, contact us at tickets@worldofwearableart.com. We can reprint lost tickets for a fee of $15.00 per ticket.

Q: What happens if I have bought tickets but cannot attend the show?
A: Tickets are non-refundable but transferable for a $15.00 fee, subject to availability. You may transfer your tickets to another night up to three days prior to the show date pending availability and approval. If you do not attend the show as stated on your ticket, then no transfer or refunds will be made.

For more information please visit our Ticket Terms.

Q: How do I request a specific seat?
A: When booking online, you will be given the option to either ask the system to choose the best seats available or select seats yourself.

Please contact our Ticketing Supervisor, Di, for any seating issues. You can reach Di at tickets@worldofwearableart.com or call 0800 4 WOW SHOW select option 1 (0800 496 974).

Q: I’ve forgotten my password to login to my account, how do I see my booking order?
A: If you’ve forgotten your login password, you can easily reset it by heading to the booking system and selecting the Forgot? button.

You can also reset your password here: https://nz.patronbase.com/_WorldOfWearableArt/Login/Forgotten

Q: I don’t have an account or a password, can I still book tickets?
A: Yes. If you haven’t previously booked tickets to a World of WearableArt Show, then you will be asked to fill in your contact details when you make your booking. At this stage you will be asked to create an account, which will allow you to log back in and view your booking order at any time.

If you have booked tickets to a previous World of WearableArt Awards Show, we may already have your email address on file. In this case, your email address may be recognised at the time of booking and you will be prompted to reset your password. When this happens, simply follow the link to the forgotten password page to create your account accordingly.

If you would like to create an account in advance of booking your tickets, you can do so at any time by following the link below:

https://nz.patronbase.com/_WorldOfWearableArt/Patron/Register

Q: I purchased a gift ticket voucher, how do I redeem it?
A: If you purchased or received a gift ticket voucher, follow the booking process as per usual. At the end of your booking you will be asked if you have a gift voucher code. Insert the numerical code that has been printed on your gift ticket voucher and the value of the voucher will be discounted from your order.

Please note that If you redeem a prepaid voucher the additional fees will apply:

• Preferential Fee (from 1 -29 Feb only)
• Booking Fee
• Credit and debit card fee
• Printed and delivered ticket fee (if selected)

Q: Are there discounts available for students, senior citizens, children or groups?
A: Sorry, no discounts apply.

Q: When will I receive my tickets?
A: If you choose printed and delivered tickets, then once your booking order has been processed, we will courier or post (international bookings) your tickets to you. If you have not received your printed tickets within 10 working days, please contact us at tickets@worldofwearableart.com

If you choose to have your tickets emailed to you, an order confirmation email will be sent immediately to the email address provided at time of purchase. Your tickets will be attached to this email as a PDF file. Please check this email after you have completed your purchase. If you are unable to locate the email with your ticket attached, please check your spam/junk folder. At any stage if you want to check your booking order you can login to your account to see your purchase or reset your password.

https://nz.patronbase.com/_WorldOfWearableArt/Login

VIP Tables are confirmed within two working days of receiving your order. WOW will allocate specific tables and despatch tickets one month prior to show season.

Q: Will you send printed and delivered tickets overseas?
A: Yes. International delivery will be made by standard post. Delivery fees are included within the printed and delivered ticket fee ($9 per booking).

What are the additional costs per booking?
The following fees may apply:

Each booking incurs the following fees and charges: 

Booking fee: NZ$5.00
Credit card fee: 2.50%
(This charge is applied to the whole basket on all credit and debit card purchases. The charge includes (but is not limited to) credit and debit card fees and expenses, administration and associated infrastructure costs.)

Printed & Delivered Ticket (optional): $9 per booking including delivery  

Preferential Sales Period: 1 February 2020 – 29 February 2020

When you purchase tickets between 1 February 2020 and 29 February 2020 a Preferential Fee of NZ$25.00 applies for each booking of up to six tickets. If you purchase more than six tickets an additional NZ$25.00 fee applies for each set of six tickets, up to a maximum charge of NZ$100.00.

For example:
1-6 tickets         =          NZ$25.00
7-12 tickets       =          NZ$50.00
13–18 tickets    =          NZ$75.00
19 tickets+        =         NZ$100.00 (maximum)

Additional fees that will apply if you request a transfer of tickets and this is approved or you need to have your Printed and Delivered Tickets reprinted : 

Transfer Fee: NZ$15.00 per booking

Printed & Delivered Ticket reprint fee: NZ$15.00 per ticket

Q: Are there discounts available for group bookings?
A: Sorry, no discounts apply

Q: Who do I speak to about placing a group booking?
A: Please contact our Ticketing Supervisor, Di, for inquiries around group bookings. You can reach Di at tickets@worldofwearableart.com or call 0800 4 WOW SHOW select option 1 (0800 496 974).

Q: How can I find out more information about hosting opportunities?
A: Please contact our Hosting Coordinator, Ronda, at hosting@worldofwearableart.com or call +64 3 547 0863

Q: How do I book a VIP Table (seats 10 guests) or an Individual Table Seat?
A: To book your VIP Table + Individual Table Seats, you will need to contact our Hosting Coordinator, Ronda, at hosting@worldofwearableart.com or call +64 3 547 0863. Please include your preferred date and any additional booking details in your email. 

Q: How do I book the VIP Lounge?
A: To book the VIP Lounge, you will need to contact our Hosting Coordinator, Ronda, at hosting@worldofwearableart.com or call +64 3 547 0863. Please include your preferred date and any additional booking details in your email. 

For more information and FAQs regarding the WOW Club please head to  https://www.worldofwearableart.com/tickets/wowclub2020/

For full terms and conditions on the WOW Club including all prizes available please head to https://www.worldofwearableart.com/wowclub-terms/ 

Q: How do I contact World of WearableArt Ticketing?
A: To contact us with your ticketing query:

The best option is to email us at tickets@worldofwearableart.com
You can also call us on: +64 3 547 0859 or 0800 4 WOW SHOW select option 1 (0800 496 974)