Introduction and Application of Terms and Conditions
At the World of WearableArt (“WOW”), our aim is for ticket holders (“you”) to enjoy every moment of your WOW experience, including purchasing your tickets. The following Terms and Conditions of purchase have been developed to ensure your understanding of the purchase process. If you have any questions about the information provided below, do not hesitate to contact us.
Variation to Terms and Conditions
WOW reserves the right to cancel, terminate, modify or suspend these Terms and Conditions at any time and for any reason.
Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.
All ticket prices are stated in New Zealand Dollars.
All persons attending a performance, including children of any age, must hold a valid ticket.
All children 13 and under must be accompanied by a responsible adult while at a WOW show.
Ticket holders should be seated 30 minutes prior to the scheduled performance start time.
Late arrival may result in non-admittance until an appropriate break in the performance.
Nothing in these Terms and Conditions is intended to limit or exclude any liability of WOW’s which cannot be limited or excluded at law including under any applicable consumer law such as the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (“NZ Consumer Law”).
If Booking Protect refund protection has been purchased, the terms and conditions relating to this cover are as confirmed by Booking Protect and all matters in relation to this are solely between the ticket purchaser and Booking Protect. Please read the Booking Protect policy carefully before buying any such cover to ensure you are aware of when you are entitled to a refund.
Any dispute arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the New Zealand courts and governed by New Zealand law.
Confirmation of Orders
Before purchasing tickets, carefully review your performance date, time and seat selection.
Once you have completed the ticket purchasing process you will receive an order confirmation from us (in the form of a confirmation page and email) with details of your booking. If you do not, or any issues or error messages occur during the payment processing phase, please email us at email@example.com or call us on 0800 496 974. Failure to contact us in these instances may result in your tickets not being secured and WOW will not be responsible for any loss that you may suffer arising from such failure.
Multiple Browser Windows
When ordering tickets please ensure you are browsing for tickets and placing an order using only one browser window. Using multiple browser windows may result in timer expiration.
Delivery of Tickets
WOW show tickets are electronic (“e-ticket/s”) and are not able to be delivered by standard post, courier or available for venue collection.
A PDF containing your ticket is immediately sent to the email address on your account. It is your responsibility to check your tickets immediately once they have been delivered. If you are unable to locate the email with your PDF ticket attached, please check your spam/junk folder.
You should contact us immediately at firstname.lastname@example.org, or call us on 0800 496 974, if there is a mistake or error with your tickets, or if you do not receive your tickets as ordered and/or as described in your order confirmation. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your tickets within 5 days of receipt (and/or in good time prior to the event date).
You are responsible for ensuring that you have downloaded your tickets in good time prior to the event. We shall not be liable for, and you will not be entitled to any refund where e-ticket delivery fails.
When arriving at the venue please have the QR code on your e-ticket/s ready for scanning.
If you have printed the tickets off, please ensure you use white paper and the QR code is clearly printed. Any damage or folding of the paper may impact our ability to scan your ticket.
If you are displaying your tickets on a smart device, please ensure that your screen is at maximum brightness and is not cracked or damaged.
If you would like to check your ticket order at any stage, you can login to your account to see your purchase or reset your password. Login to your account here.
Refunds and Transfers
Before purchasing tickets, carefully review your performance date, time and seat selection.
Tickets are non-refundable. A change in personal circumstances does not entitle a ticket holder to a refund. Subject to any statutory rights of refund (including, without limitation, any rights you may have under the NZ Consumer Law, if a performance takes place then there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions or if a ticket holder is unwell.
Tickets may be transferred for a $25.00 administration fee (subject to availability). Transfer requests must be submitted at least three business days prior to the show date you are wishing to transfer from and will be granted at WOW’s discretion. Please note: if you do not attend the show as stated on your ticket, then no transfer or refunds will be made.
If a ticket is transferred to a seat of lesser value, the $25.00 administration fee will still apply, and no credit or refund of the price difference will be issued.
If a ticket is transferred to a seat of greater value, the additional value of the tickets must be paid on top of the $25.00 administration fee. The value of the ticket you transfer to will be determined at the time the transfer is processed.
To request a ticket transfer please send your Sale ID and the show you are wishing to transfer into to email@example.com
Your WOW Account
In order to purchase tickets online you must create a WOW Account (“account”). This can be done at the time of purchase or at any time by registering your details here. You may review and update your existing account details here.
You are solely responsible for maintaining the security of your user name and password and for all activity that occurs on your account, in the absence of manifest fraud. You shall not permit anyone other than you to use your account. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us.
You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of these Terms and Conditions or concealing your identity or other personal details.
We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders if:
any abusive or threatening behaviour is carried out by you or on your behalf or via your account;
we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account;
we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account;
we are ordered to do so by any legal or regulatory authority; and/or
you otherwise materially breach the terms of these Terms and Conditions or any other applicable policies or terms and conditions.
To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all tickets will be void.
Orders are processed subject to approval by your payment provider. Occasionally, we receive incorrect billing or credit card account information for a ticket order, or there is a technical issue that can delay that approval. Where a transaction is processed on our system but the payment is not subsequently approved by your payment provider, our team will attempt to contact you using the information provided at the time of purchase. If we are unable to reach you after its initial attempt, we may cancel your order and may sell your tickets to another customer.
Ticket Pricing, Availability and Fees
Due to changes in the production, additional seats may be placed on sale. This may be done at any time without notice. WOW reserves the right to state that a show has “sold out” or that there are no more seats available in a particular section/price reserve and release additional seats at a later date.
In many circumstances, ticket prices are set at the time of the initial on-sale and stay the same until the event. However, WOW may make changes to the originally advertised price of seats or alter the pricing levels of seats. Prices may be changed for a variety of reasons (e.g. marketing promotions). You will not be entitled to a refund or credit if:
the price you paid for a ticket was at any time before you purchased your ticket less than the price you paid;
the price of any other ticket to the relevant event (whether in the same location, price category or otherwise) is subsequently reduced after you purchase your ticket.
The prices shown for tickets include GST (unless otherwise specified). A credit/debit card surcharge will apply to customers who choose to pay by credit/debit card. This follows an agreement in August 2009 between the Commerce Commission and credit card companies which allow retailers to charge extra on payments made with credit cards. This surcharge will be 2.5% and includes credit card fees and expenses, handling and associated infrastructure costs.
If you are able to order a ticket before its scheduled on-sale or pre-sale date, you are able to order a ticket that was not supposed to have been for sale, or are able to purchase a ticket at a price only intended for a specific group/offer that you are not entitled to, then WOW will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the ticket was released because of human error or a transactional malfunction of a WOW operated system.
If we discover an error in the price of tickets you have ordered (regardless of the source of that error, and whether it was an error in a price posted on our website or otherwise communicated to you), we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.
Authenticity and Validity of Tickets
Entry to a performance may be refused if the authenticity or validity of a ticket is unable to be determined, including because the ticket has been altered, damaged or defaced in any way.
When collecting or presenting concession tickets or when entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not shown (as determined by WOW at its sole discretion), you may be refused entry to the event.
Unlawful Re-Sale of Tickets; Commercial Purposes
Tickets may not be packaged or used to enhance the demand for any goods and services or for any other commercial purposes including advertising, promotions or as a prize in any competition without the written permission of WOW.
Tickets cannot be offered, provided, resold or transferred for an amount greater than its face value (this includes using third party websites such as TradeMe, Facebook, Viagogo etc. to resell your ticket/s for an amount great than its face value). WOW reserves the right to cancel any tickets that have been resold in breach of this condition. WOW will not be liable for any damage suffered by the ticket holder in the event of such cancellation.
Cancelled and Rescheduled Performances
If a performance is cancelled or rescheduled, WOW will:
notify you of the decision and any other relevant information using the contact details set out in your account. Please note that if cancellation occurs on the date of the performance, then we may not be able to notify you of such cancellation prior to the scheduled time of the performance. You can keep your contact details up to date by accessing your account here.
in the case of cancellation, WOW will provide you with a refund of the face value of your ticket; or
in the case of rescheduling, WOW will advise you of any refund entitlement you may have. If a performance is rescheduled, there may be refund limitations which you will be notified of.
Refunds will only be issued to the original purchaser and to the original credit or debit card unless these have expired.
Please note that any refund we provide you with for cancellation or rescheduling of a show will not include any amounts paid by you in respect of booking, card processing, insurance, or administrative fees. WOW will not be liable in any circumstances for any other expenditure or costs (such as travel or accommodation costs) that are associated with your show attendance.
Licence; Ejection and Cancellation; No Redemption Value
You may be denied entry into, or removed from, a performance where WOW or the performance venue management has reasonable grounds to do so, including if you breach these Terms and Conditions or you are intoxicated or adversely affecting the enjoyment of the performance by others or if you fail to comply with the venue’s terms and conditions of entry (a copy of which can be found here).
A ticket is a revocable licence and a breach of these Terms and Conditions will automatically terminate your licence to attend the performance without refund.
A ticket is not redeemable for cash.
You Are Subject to Search
You and your belongings may be searched on entry to the performance venue. You consent to such searches and waive any related claims that may arise. If you do not consent to being searched, you may be denied entry to the performance without refund or other compensation. Certain items may not be brought into the performance, including without limitation, alcohol, drugs and controlled substances.
Recording, Transmission or Exhibition
Photography, filming and recording during the performance is strictly prohibited and may result in your removal from any performance where you are found to be in breach of this obligation.
You grant WOW permission to utilise your image, likeness, actions and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of, or at the performance (regardless of whether made before, during or after the performance and whether within the venue or outside the venue) in any medium or context without further authorisation or compensation.
Limitation of Liability
Attendance at any performance is at your own risk and, except in relation to any obligations that cannot be excluded at law (including under any applicable NZ Consumer Laws), WOW will not be liable for any damage or loss you may suffer arising from the performance or your attendance at the venue. It is your responsibility to ensure you attend the venue at the time stated on your ticket or as otherwise advertised.
Where liability cannot be excluded by law (including, without limitation, the NZ Consumer Law), the maximum liability that WOW will have to you is the face value of the ticket purchased plus any relevant per ticket and/or transaction fee.
Government Health Directions and Safety Protocols
You and your guests are required to abide by all government guidance and directives aimed at preventing the transmission of COVID-19 (see clause 18) and other infectious diseases.
You must also follow all lawful and reasonable directions from WOW and Venues Wellington which are designed to create a safe environment for spectators, and you must stay alert at all times before, during and after the event. If struck or otherwise injured or distressed, immediately ask an usher for assistance or directions to a medical station or contact an emergency service. By purchasing or using a ticket to a WOW show performance, you acknowledge and accept these terms and conditions in your personal capacity and on behalf of any accompanying minor. You assume all risks incidental to the relevant performance, whether before, during or after the performance.
The primary ticket purchaser (account holder) is responsible for knowing the contact details of all attendees in their group (including their full name, contact email and contact phone number). In the event the primary ticket purchaser is contacted directly by the Ministry of Health for the purposes of contact tracing, they must make these details available to the Ministry of Health for that purpose.
You will not be entitled to any refund or other compensation, nor will WOW be liable for any damage you might suffer, arising from any refused admittance or removal arising from a failure to comply with the requirements of this clause 17.
COVID-19 – Other important information
You must not attend the WOW Awards show if the following applies to you or any members of your group:
you are currently subject to a COVID-19 isolation period;
you are awaiting results from a COVID-19 test; or
you are feeling unwell with symptoms associated with COVID-19.