Definitions
In these Terms and Conditions:
- “WOW” means World of WearableArt Limited.
- “WOW Account” means a registered account used to purchase WOW Show tickets.
- “WOW Rewards” means the loyalty programme operated by WOW.
- “Member(s)” means an individual(s) with a WOW Account who participates in WOW Rewards.
- “Points” means reward points earned through an Eligible Purchase.
- “WOW Show” means performances of the World of WearableArt Show.
- “Eligible Purchase” means the purchase of WOW Show tickets through official WOW ticketing channels.
By participating in WOW Rewards, Members agree to be bound by these Terms and Conditions.
Membership
Membership in WOW Rewards is available to individuals or companies who hold a valid WOW Account. Membership is only open to individuals or companies, and not families, groups, agencies, or other entities.
Members must be 16 years of age or older.
Members must promptly advise WOW of any changes to their name, contact details, or other relevant details.
Only one WOW Rewards membership per individual is permitted.
Membership is personal and non-transferable.
WOW reserves the right to accept or decline membership applications at its discretion. Members can cancel their membership at any time, by providing written notice to WOW.
Members can opt out of WOW Rewards at any time, by opting out within their WOW Account.
WOW may suspend or terminate membership where it reasonably suspects:
- fraudulent activity;
- misuse of WOW Rewards; and/or
- breach of these Terms and Conditions or any other policies of WOW.
Earning Points
Members earn 1 Point for every NZD $25 spent on Eligible Purchases.
Points are calculated using Swedish rounding.
Points are awarded once the purchase transaction has been successfully completed and paid for.
Points are earned on the ticket purchase price (including GST, if applicable) and do not apply to:
- booking or service fees
- credit card surcharges; or
- other ancillary charges unless otherwise stated.
Points are typically credited to the Member’s WOW Account within 24 hours of purchase.
Although membership is only available to individuals and companies, Points may be earned on Eligible Purchases that are:
- single ticket purchases;
- multiple tickets purchased within a single transaction; and/or
- group purchases made through a Member’s WOW Account.
Points are only awarded for Eligible Purchases purchased through official WOW ticketing channels.
Tickets purchased through third-party resellers or unauthorised channels are not Eligible Purchases and therefore not eligible for Points.
Value of Points
Each Point has a redemption value of NZD $1 when applied to an Eligible Purchase.
Points have no cash value and cannot be exchanged for cash, credit, or gift cards.
Points may only be redeemed as described in these Terms and Conditions.
Redeeming Points
Points may be redeemed when purchasing WOW Show tickets through the official WOW ticket purchasing system.
If Points are available in the Member’s WOW Account, the option to apply them will appear during checkout.
Points may only be redeemed for WOW Show tickets.
Points cannot currently be redeemed for:
- Merchandise;
- other WOW events & experiences;
- food and beverages; or
- other products or services unless WOW announces otherwise.
Points Expiry
Points expire 15 months from the date they are earned.
Expired Points will automatically be removed from the Member’s WOW Account.
WOW is not required to notify Members about the expiry, or upcoming expiry, of any Points.
Expired Points cannot be reinstated.
- return the Points to the Member’s account; or
- adjust the refund amount to reflect the value of Points used.
- WOW reserves the right to correct errors in the allocation of Points.
- WOW is not required to provide notice or compensation for any Points adjusted.
If a ticket purchase that earned Points is refunded or cancelled, the corresponding Points may be removed from the Member’s account.
If Points were redeemed against a purchase that is later refunded or cancelled, WOW may (at its discretion):
Refunds, Cancellations and Adjustments
Any attempt to transfer or sell Points may result in cancellation of Points or termination of membership. WOW may refuse to honour the use or redemption of Points where Points are suspected to have been transferred, sold, or used in breach of these Terms and Conditions.
Points are non-transferable and may not be:
- transferred to another account;
- sold, traded, gifted, assigned, or otherwise disposed of to another person; or
- exchanged for value outside of WOW Rewards.
Transfer and Use of Points
Credit Card Surcharges
Credit card surcharges are calculated on the full purchase price before Points redemption is applied. This means surcharges may still apply to the original ticket price even where Points are used to reduce the final payment amount.
Promotions
From time-to-time, and at its discretion, WOW may offer promotions or bonus Points in connection with WOW Rewards.
Such promotions may:
- apply only to specific ticket types or performances;
- operate for limited time periods; and/or
- be subject to additional terms and conditions.
Where promotional terms differ from these Terms and Conditions, the promotional terms will apply to the relevant offer.
Programme Changes
WOW reserves the right to modify WOW Rewards at any time, including:
- how Points are earned;
- the value of Points;
- redemption rules;
- available rewards;
- programme features; and/or
- these Terms and Conditions.
Where a change materially reduces the value of Points or programme benefits, WOW will endeavour to provide reasonable notice.
Continued participation in WOW Rewards after changes take effect constitutes acceptance of the updated Terms and Conditions.
Programme Suspension or Termination
WOW may suspend or terminate the WOW Rewards programme at any time.
If the programme is discontinued, WOW will endeavour to provide Members with a reasonable opportunity to redeem any remaining Points before they expire.
Technical Issues
WOW will not be responsible for Points not being credited due to:
- technical malfunctions;
- network failures;
- system errors;
- incorrect account information; or
- circumstances beyond WOW’s reasonable control.
Members should contact WOW if they believe Points have not been correctly recorded.
Privacy
WOW may collect and use personal information to administer the WOW Rewards programme, maintain Member accounts, and communicate programme updates.
Personal information will be handled in accordance with the Privacy Act 2020 and WOW’s Privacy Policy.
Liability
To the fullest extent permitted by law, WOW excludes liability for any loss or damage arising from participation in WOW Rewards, including but not limited to:
- technical failures;
- unauthorised account access;
- loss or expiry of Points; and/or
- modification or termination of WOW Rewards.
Nothing in these Terms and Conditions limits any rights a consumer may have under applicable New Zealand consumer laws, including the Consumer Guarantees Act 1993 and/or the Fair Trading Act 1986.
General
These Terms and Conditions are governed by the laws of New Zealand.
Any failure or delay by WOW to exercise its rights under these Terms and Conditions does not constitute a waiver of those rights.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
