Terms & Conditions & Frequently Asked Questions
Terms & Conditions:
- Tickets may not be packaged or used for any commercial purposes including advertising, promotions or as a prize in any competition. Tickets cannot be used to enhance the demand for any goods and services or as a part of a hospitality and travel package without permission from WOW Ltd management.
- Tickets are non-refundable but transferable subject to availability and fees.
- Tickets cannot be offered, provided, resold or transferred at a premium.
- WOW Ltd reserves the right to remove intoxicated or disorderly people.
- Photography, filming and recording are strictly prohibited. Mobile phones must be turned off.
- Please be seated 30 minutes prior to the show. Late arrival may result in non-admittance until an appropriate break in the show. Venue opens and pre-show entretainment begins 1 1/2 hours prior to show start.
- Food and beverages available.
- The right of admission is reserved and breach of any of the above terms and conditions could result in non-admittance.
By purchasing tickets from WOW® Ltd and our authorised agents Air New Zealand and onCue you are protected from purchasing lost, stolen or counterfeit tickets.
American Express special offer:
The preferential sales period fee will be waived for any online booking when you pay with your American Express Card between 1 February - 14 March 2010. Maximum 6 tickets per order.
Security Policy:
Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information.
Your personal information will be used to supply you with Montana WOW® Awards Show tickets or WOW® merchandise. If agreed, it may also be used to inform you about WOW® events, products and services. Your personal information will not be on-sold to any other company or individual.
Additional costs:
A handling fee of $6 applies to all ticket orders.
Mailed tickets cost an additional $2.
Couriered tickets cost an additional $6 (within New Zealand only).
Please note these additional costs are per order NOT per ticket.
WOW® VIP Tables - $6 booking and post or courier fee.
Frequently Asked Questions:
What is the preferential sales period?
The preferential sales period opens on 1 February when anyone can get first pick of the best seats in the house. Please note that for each booking of up to six tickets there is a $25 preferential fee. For example, a booking of 10 tickets would attract a total preferential fee of $50. General ticket sales commence 15 March.
How do I contact World of WearableArt™ Ticketing?
Email: tickets@worldofwearableart.com,
Phone: +64 3 547 0859 or 0800 4 WOW SHOW option 2 (0800 496 974)
Fax: +64 3 547 0324
Mail: WOW® Ltd, P O Box 9037, Annesbrook, Nelson 7044, New Zealand
How do I contact World of WearableArt™ about WOW VIP Hosting?
Tanya Beswick - VIP Hosting and marketing Co-ordinator: hosting@worldofwearableart.com
Phone: +64 3 548 9299 extn 0 or 0800 4 WOW SHOW (0800 496 974).
When and where is the 2010 Montana WOW® Awards Show and what time does it start?
The show venue is the TSB Bank Arena, Queens Wharf, Wellington, New Zealand www.wellingtonconventioncentre.com. Shows start at 8:00pm except Sunday night shows which start at 5:00pm. The audience must be seated 30 minutes prior to the show start. Latecomers are admitted at WOW®'s discretion.
WOW® VIP Tables - Guests arrive at 6:15pm and are seated at 6:30pm
What time should I arrive at the show venue?
We suggest that you arrive an hour before the show starts to enjoy the pre show entertainment, merchandising and tasty pre-packaged food, wine and coffee on offer. The doors open 1½ hours before the show starts.
What if I lose my ticket?
WOW® Ltd can replace lost tickets for a fee of $8 per booking.
How do I pay if I don't have a credit card?
You can send a cheque to WOW Ltd, P O Box 9037, Nelson 7044 or pay direct into our bank account. Please use your ticket request number as a reference with your payment.
WOW Account Number: 03-0751-0298952-00, Bank: Westpac, Branch: Richmond.
WOW® VIP Table payments are by prior arrangement only.
When will I get my tickets?
Once your ticket request has been processed we will mail or courier your tickets to you within 5 working days. If your request is not available WOW® will contact you to discuss other options. If you have not received your tickets within 15 days please contact us.
WOW® VIP Tables are confirmed within 48 hours upon receiving your order. WOW® allocates specific table sites and will courier the tickets closer to the show.
Will you send tickets overseas?
Yes, but please ensure your address details are 100% correct.
Is there a discount for students, senior citizens, children or groups?
Sorry, no discounts apply.
Can you accommodate wheelchairs and other medical issues?
There is limited wheelchair seating. You can make your wheelchair booking request in the comments box of the online or manual order forms. For all other medical conditions that may affect where you are seated please also use the comments box when booking. WOW® will endeavour to accommodate your request.
For WOW® VIP Table bookings please contact hosting@worldofwearbleart.com
Can I take photos, video footage or use my cell phone during the show?
The use of videos, cameras, tape recorders and cell phones is strictly prohibited within the show venue. Should any of these devices be used, our front of house staff will confiscate them for the duration of the show and delete any footage you may have taken. They will be returned to you after the Show. Cell phones must also be turned off.
What parking facilities are available?
There is covered metered parking below the TSB Bank Arena.
